Contact Betway by email or live chat, 24/7, in English or French.
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Choose the channel that suits your problem, then gather the details that will help explain it. A clear account of what happened can make it easier for support to understand your request.
How can I contact support?
Betway customer service uses email and live chat. Both channels are open around the clock.
| Contact channel | Opening hours |
|---|---|
| 24/7 | |
| Live chat | 24/7 |
You can communicate in English or French. Email gives you space to set out a detailed sequence of events; live chat lets you describe the issue in a conversation.
What should I prepare before contacting support?
Gather the details that identify the issue and show what you have already tried. Keep your description focused on the problem you want resolved.
- Your account identifier.
- The date and approximate time of the issue.
- The exact wording of any error message.
- A transaction or bet reference, if relevant.
- A description of the outcome you are seeking.
A screenshot can help show an error, but remove sensitive information before sharing it. Never include your password, one-time security code or full payment card details in a message.
How should I describe an account or payment problem?
Start with the action you were trying to complete and explain what happened instead. Include any relevant reference so the issue can be distinguished from other activity.
Account access
For a sign-in problem, describe the point at which access failed and copy the error message exactly. Say whether the problem occurred before or after you entered your account details, without sharing your password.
Payments
For a payment issue, identify whether it concerns a deposit or withdrawal and provide the relevant transaction reference. Describe the sequence from your request to the status or error you saw; avoid sending full card or banking credentials.
How can I follow up on a support request?
Keep a record of your request so you can add to the same account of the problem. A concise follow-up helps preserve the context of the conversation.
- 1Save a copy of your message or chat.
- 2Note any reference you receive.
- 3Keep relevant updates with your original record.
- 4Use the reference when providing further details.
Avoid sending duplicate messages about the same issue while a request is being handled. If something changes, explain what is new in your follow-up.
Who should I contact about this guide?
Questions about this independent guide belong with its publisher, not Betway customer service. You can contact the guide’s team about its content.
Gambling support services
- ConnexOntario (telephone 1-866-531-2600)
- BetGuard (Ontario) (telephone 1-833-776-7171)
- Responsible Gambling Council
- AGLC Self-Exclusion Program (Alberta) (telephone 1-844-468-8034)
- Jeu : aide et référence (Quebec) (telephone 1 800 461-0140)
- Gambling Support BC (British Columbia) (telephone 1-888-795-6111)
Reviewed by Colin MacKenzie
Sweepstakes Specialist · Editor
Colin MacKenzie specialises in sweepstakes content.
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Frequently asked questions
When can I contact customer service?
Support is open 24/7 by email and live chat.
Can I get support in French?
Yes. Support is offered in French and English.
Should I give support my password?
No. Keep your password and one-time security codes private when describing a problem.
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